Adding a Shared Mailbox to Outlook Web

Shared Mailboxes

A Shared Mailbox is an email account accessed by multiple team members. A shared mailbox's permissions determine who can open the account, view the content, and send emails as the shared mailbox. It does not have a password or MFA, rather it uses (inherits) this from the delegate account.

Method 1

This method will put your email account in one browser tab and open any shared mailbox in a separate browser tab.

Open Another Mailbox

1. In the upper right corner, click on your initials
2. Click Open another mailbox
3. In the pop-up box start typing the name of the shared mailbox
4. Click on the name when it populates
5. Click Open
6. The shared mailbox will open in a new tab

Method 2

This method will keep your email account and shared mailbox(es) in one browser tab.

Adding a Shared Mailbox

1. Log into your Outlook account
2. Right Click on Folders and select Add shared folder or mailbox.
3. A new box will pop-up. Start typing in the name of your shared mailbox (info, office, etc).
4. Click on the account when it populates.
5. Click Add.
6. You will now see this as a new mailbox underneath your own.
7. Click on the caret to expand/collapse the mailbox.

Updating Outlook Settings

You will need to make the modification below to show the From field in emails so you can see which account is sending the email.

1. In the Upper Right click on the Settings Cog.
2. Click View all Outlook settings at the bottom.
3. Click on Compose and reply
4. Under Message Format, place a check in Always Show From.
5. Click Save.
6. Close the window.

Sending a New Email

When replying to an email inside the shared mailbox, you should be replying as the shared mailbox. But new emails will need the From field updated

1. Click on New Email
2. Click From
3. Click other email address
4. Type in the name of the shared mailbox and select it.
5. Once you've sent as a shared mailbox, it should continue to show up in the drop down list when you click From.