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Revision as of 15:16, 26 July 2023
Welcome to the DTP Customer Wiki! This resource is intended for use by DTP customers for self-help, and for technicians to be able to send specific documentation to customers.
We are very appreciative of your continued business and look forward to bringing you the continued exceptional service you expect. As we grow as an IT Company, we love learning more and more about our customer needs and pain points, and even educating our clients on services that they might not even know are at their disposal!
How To Get Support from DTP:
There are several ways to get help from our amazing support team. Calling is the best method of contact in the event of an emergency (total office down, POS system failure, server connectivity issues, etc), but may otherwise require a short hold time. Using email or the portal will save you valuable hold time and allow you to spend your wait time more productively. Before contacting us, please gather as much information as you can so that we can assist you in the quickest and easiest way possible.
- Call: 770-918-0075
- Email: support@dtpartners.com
- DTP Customer Portal: support.dtpartners.com
- DTP Helpdesk Application: This is a new resource that we are providing our customers. You will receive an email once it is installed at your business; it will appear as a shortcut on your desktops. If you do not yet have it installed, and would prefer not to wait, please contact us and request an installation.
What is Included in Your Agreement?
- Access to the Helpdesk
- Network and Internet Security
- Firewall
- Antivirus and Malware Protection
- Backups
- Full, nightly offsite backups to DTP's cloud servers
- Full, nightly onsite backups to your server
- Splashtop Remote Access
- Access to DTP's Splashtop account provides you with remote access to your office computers
- Computer Monitoring and Management
- DTP uses powerful software to monitor your office equipment for health, space, and other crucial information to ensure that you are always up and running
Other Resources and How-To's
Microsoft Office 365
Adding a Shared Mailbox to Outlook Web
Creating an App Password for Office 365