Difference between revisions of "What am I Paying For?"
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Access to the Helpdesk | == Access to the Helpdesk == | ||
Access to DTP's amazing Helpdesk team is included in your agreement. They can and will help you with all of your technical support issues. They are available Monday through Friday from 8AM to 5PM (EST). See the [[Main Page]] for contact details and more information. | |||
== Network and Internet Security == | |||
* Firewall | |||
* Antivirus and Malware Protection | |||
* Endpoint Detection and Response (extra layer of cybersecurity!) | |||
* Server encryption | |||
* Phishing/security training for you and your staff. Contact us for more info! | |||
== Backups == | |||
* Full, nightly offsite backups to DTP's cloud servers | |||
* Full, nightly onsite backups to your server | |||
Full, nightly offsite backups to DTP's cloud servers | |||
Full, nightly onsite backups to your server | |||
== Splashtop Remote Access == | |||
Access to DTP's Splashtop account provides you with remote access to your office computers. | Access to DTP's Splashtop account provides you with remote access to your office computers. | ||
Computer Monitoring and Management | == Computer Monitoring and Management == | ||
And much, much more! | * DTP uses powerful software to monitor your office equipment for health, space, and other crucial information to ensure that you are always up and running. | ||
* Automated solutions to things like: | |||
* Cleaning/freeing up storage space on your server. | |||
* Notifying us if your server is not 100% healthy (degraded hard drive, for example). | |||
* Immediately notifying us if your network is down so we can get you back online ASAP (you may not even notice!) | |||
* Keeping your equipment up to date with the latest patches protects you against constantly evolving vulnerabilities. | |||
* And much, much more! | |||
Latest revision as of 16:41, 20 December 2023
Access to the Helpdesk
Access to DTP's amazing Helpdesk team is included in your agreement. They can and will help you with all of your technical support issues. They are available Monday through Friday from 8AM to 5PM (EST). See the Main Page for contact details and more information.
Network and Internet Security
- Firewall
- Antivirus and Malware Protection
- Endpoint Detection and Response (extra layer of cybersecurity!)
- Server encryption
- Phishing/security training for you and your staff. Contact us for more info!
Backups
- Full, nightly offsite backups to DTP's cloud servers
- Full, nightly onsite backups to your server
Splashtop Remote Access
Access to DTP's Splashtop account provides you with remote access to your office computers.
Computer Monitoring and Management
- DTP uses powerful software to monitor your office equipment for health, space, and other crucial information to ensure that you are always up and running.
- Automated solutions to things like:
- Cleaning/freeing up storage space on your server.
- Notifying us if your server is not 100% healthy (degraded hard drive, for example).
- Immediately notifying us if your network is down so we can get you back online ASAP (you may not even notice!)
- Keeping your equipment up to date with the latest patches protects you against constantly evolving vulnerabilities.
- And much, much more!