Payment Setup

As part of monthly services with Digital Technology Partners, our customers are asked to set up a recurring payment method. All recurring services provided by DTP are Pre-paid and unless arrangements are made, recurring monthly services are the only invoices which will be automatically paid.

Wise-Pay

Login: Wise-Pay

Wise-Pay is Digital Technology Partners payment processing partner; your payment methods are securely stored in Wise-Pay, and invoices generated by DTP for monthly services are paid automatically on their due dates.

Every DTP customer has a Wise-Pay account, although some customers have never logged into their account. If you do not know your Wise-Pay username, you will need to contact DTP's Account Management team. If you know your username, but not your password, you must complete the 'Reset Password' option at the Wise-Pay login.

Also:

• DTP does not have access to reset password of Wise-Pay logins.
• If you need to change the email address associated with your Wise-Pay account, you can contact DTP's Account Management team
• The email address associated with your Wise-Pay username will also receive payment receipts and other payment notifications

Setting Up ACH Payment Information

We highly encourage customers to set up ACH (eCheck/Wire) payment information via Wise-Pay. Effective in 2025, DTP will begin assessing convenience fees for all credit cards based transactions. Our goal in doing so is to reduce costs, provide the best value service for customer without raising prices directly, and help keep dollars in our local small business community.

To set up ACH Payment Information:

1. Proceed to Wise-Pay (Wise-Pay)
2. Log in, or complete your password reset process as required
3. You may be asked to accept Wise-Pay's Terms and Privacy Policy (These are largely GDPR privacy conditions, a EU construct)
4. From the Wise-Pay dashboard, go to Settings > My Details
5. In the Wise-Pay Settings screen, move to the 'Companies' tab
   1. Note: if your user is a payer for multiple companies, you will see multiple companies on this screen,
6. On the row for the company you wish to associate a payment method for (or the only row), click the downward arrow next to 'Add', then 'Bank Account'
7. In the form:
   1. Account Name can be any arbitrary account name for your own reference
   2. Routing and Checking Account numbers from your institution
8. Click 'Update bank account'
9. Click 'Save bank account' to accept the payment terms

Selecting An Automatic Payment Method

Please be aware:

• DTP only automatically processes payments for recurring charges such as your Managed Services Agreement, unless you make specific arrangements to also automatically pay your overages. Otherwise, all overage/standard invoices are billed 'on terms'.
• If you encounter any errors on the Automatic Payment User Settings, there may be another payment user associated with your company. Contact DTP's Account Management team for assistance.

If you just add your first payment method...

1. From the Companies Tab again, press the downward arrow next to 'Add' and choose 'Auto Pay Mapping'
2. On the form:
   1. Select the desired company from 'User Payment Company Access Id'
   2. Leave Auto Payment Terms Id as 'All Automatic Payment Terms'
   3. For 'Primary Payment Method', select the appropriate banking account information from the drop down
   4. Check to accept terms
      1. Click 'Accept'
   5. Click 'Save'

If you have added a new payment method and need it to now be your automatic payment method...

1. Navigate to the 'Auto-Pay' tab
2. Click the 'Edit' icon (Blue square with a pencil in it) on the row associated with your current company and payment method
3. Leave 'Auto Payment Terms Id' set to 'All Automatic Payment Terms'
4. Modify your 'Primary Payment Method' to the preferred payment method
5. Click 'I accept...'
6. Click 'Save'