DTP Customer Wiki - User contributions [en]

Payment Setup

2025-02-17T21:06:19Z

Levi Shores:

As part of monthly services with Digital Technology Partners, our customers are asked to set up a recurring payment method. All recurring services provided by DTP are Pre-paid and unless arrangements are made, recurring monthly services are the only invoices which will be automatically paid.

== Wise-Pay ==
Login: [https://secure2.wise-sync.com/Account/WisePayLogin Wise-Pay]

Wise-Pay is Digital Technology Partners payment processing partner; your payment methods are securely stored in Wise-Pay, and invoices generated by DTP for monthly services are paid automatically on their due dates.

Every DTP customer has a Wise-Pay account, although some customers have never logged into their account. If you do not know your Wise-Pay username, you will need to [mailto:accountmanagement@dtpartners.com contact DTP's Account Management team]. If you know your username, but not your password, you must [https://secure2.wise-sync.com/Account/WisePayForgotPassword complete the 'Reset Password' option at the Wise-Pay login].

Also:

* DTP does not have access to reset password of Wise-Pay logins.
* If you need to change the email address associated with your Wise-Pay account, you can [mailto:accountmangement@dtpartners.com contact DTP's Account Management team]
* The email address associated with your Wise-Pay username will also receive payment receipts and other payment notifications

== Setting Up ACH Payment Information ==
We highly encourage customers to set up ACH (eCheck/Wire) payment information via Wise-Pay. Effective in 2025, DTP will begin assessing convenience fees for all credit cards based transactions. Our goal in doing so is to reduce costs, provide the best value service for customer without raising prices directly, and help keep dollars in our local small business community.

To set up ACH Payment Information:

# Proceed to Wise-Pay ([https://secure2.wise-sync.com/Account/WisePayLogin Wise-Pay])
# Log in, or complete your password reset process as required
# You may be asked to accept Wise-Pay's Terms and Privacy Policy (These are largely GDPR privacy conditions, a EU construct)
# From the Wise-Pay dashboard, go to Settings > My Details
# In the Wise-Pay Settings screen, move to the 'Companies' tab
## Note: if your user is a payer for multiple companies, you will see multiple companies on this screen,
#On the row for the company you wish to associate a payment method for (or the only row), click the downward arrow next to 'Add', then 'Bank Account'
#In the form:
##Account Name can be any arbitrary account name for your own reference
##Routing and Checking Account numbers from your institution
#Click 'Update bank account'
#Click 'Save bank account' to accept the payment terms

== Selecting An Automatic Payment Method ==
Please be aware:

* DTP only automatically processes payments for ''recurring'' charges such as your Managed Services Agreement, unless you make specific arrangements to also automatically pay your overages. Otherwise, all overage/standard invoices are billed 'on terms'.
* If you encounter any errors on the Automatic Payment User Settings, there may be another payment user associated with your company. [mailto:accountmanagement@dtpartners.com Contact DTP's Account Management team] for assistance.

=== If you just add your first payment method... ===
#From the Companies Tab again, press the downward arrow next to 'Add' and choose 'Auto Pay Mapping'
#On the form:
##Select the desired company from 'User Payment Company Access Id'
##Leave Auto Payment Terms Id as 'All Automatic Payment Terms'
##For 'Primary Payment Method', select the appropriate banking account information from the drop down
##Check to accept terms
###Click 'Accept'
##Click 'Save'

=== If you have added a new payment method and need it to now be your automatic payment method... ===

# Navigate to the 'Auto-Pay' tab
# Click the 'Edit' icon (Blue square with a pencil in it) on the row associated with your current company and payment method
# Leave 'Auto Payment Terms Id' set to 'All Automatic Payment Terms'
# Modify your 'Primary Payment Method' to the preferred payment method
# Click 'I accept...'
# Click 'Save'

Payment Setup

2025-02-17T20:17:39Z

Levi Shores: /* Setting Up ACH Payment Information */

As part of monthly services with Digital Technology Partners, our customers are asked to set up a recurring payment method. All recurring services provided by DTP are Pre-paid and unless arrangements are made, recurring monthly services are the only invoices which will be automatically paid.

== Wise-Pay ==
Login: [https://secure2.wise-sync.com/Account/WisePayLogin Wise-Pay]

Wise-Pay is Digital Technology Partners payment processing partner; your payment methods are securely stored in Wise-Pay, and invoices generated by DTP for monthly services are paid automatically on their due dates.

Every DTP customer has a Wise-Pay account, although some customers have never logged into their account. If you do not know your Wise-Pay username, you will need to [mailto:accountmanagement@dtpartners.com contact DTP's Account Management team]. If you know your username, but not your password, you must [https://secure2.wise-sync.com/Account/WisePayForgotPassword complete the 'Reset Password' option at the Wise-Pay login].

Also:

* DTP does not have access to reset password of Wise-Pay logins.
* If you need to change the email address associated with your Wise-Pay account, you can [mailto:accountmangement@dtpartners.com contact DTP's Account Management team]
* The email address associated with your Wise-Pay username will also receive payment receipts and other payment notifications

== Setting Up ACH Payment Information ==
We highly encourage customers to set up ACH (eCheck/Wire) payment information via Wise-Pay. Effective in 2025, DTP will begin assessing convenience fees for all credit cards based transactions. Our goal in doing so is to reduce costs, provide the best value service for customer without raising prices directly, and help keep dollars in our local small business community.

To set up ACH Payment Information:

# Proceed to Wise-Pay
# Log in, or complete your password reset process as required
# You may be asked to accept Wise-Pay's Terms and Privacy Policy (These are largely GDPR privacy conditions, a EU construct)
# From the Wise-Pay dashboard, go to Settings > My Details
# In the Wise-Pay Settings screen, move to the 'Companies' tab
## Note: if your user is a payer for multiple companies, you will see multiple companies on this screen,
#On the row for the company you wish to associate a payment method for (or the only row), click the downward arrow next to 'Add', then 'Bank Account'
#In the form:
##Account Name can be any arbitrary account name for your own reference
##Routing and Checking Account numbers from your institution
#Click 'Update bank account'
#Click 'Save bank account' to accept the payment terms

== Selecting An Automatic Payment Method ==
Please be aware:

* DTP only automatically processes payments for ''recurring'' charges such as your Managed Services Agreement, unless you make specific arrangements to also automatically pay your overages. Otherwise, all overage/standard invoices are billed 'on terms'.
* If you encounter any errors on the Automatic Payment User Settings, there may be another payment user associated with your company. [mailto:accountmanagement@dtpartners.com Contact DTP's Account Management team] for assistance.

=== If you just add your first payment method... ===
#From the Companies Tab again, press the downward arrow next to 'Add' and choose 'Auto Pay Mapping'
#On the form:
##Select the desired company from 'User Payment Company Access Id'
##Leave Auto Payment Terms Id as 'All Automatic Payment Terms'
##For 'Primary Payment Method', select the appropriate banking account information from the drop down
##Check to accept terms
###Click 'Accept'
##Click 'Save'

=== If you have added a new payment method and need it to now be your automatic payment method... ===

# Navigate to the 'Auto-Pay' tab
# Click the 'Edit' icon (Blue square with a pencil in it) on the row associated with your current company and payment method
# Leave 'Auto Payment Terms Id' set to 'All Automatic Payment Terms'
# Modify your 'Primary Payment Method' to the preferred payment method
# Click 'I accept...'
# Click 'Save'

Payment Setup

2025-02-11T21:38:37Z

Levi Shores:

As part of monthly services with Digital Technology Partners, our customers are asked to set up a recurring payment method. All recurring services provided by DTP are Pre-paid and unless arrangements are made, recurring monthly services are the only invoices which will be automatically paid.

== Wise-Pay ==
Login: [https://secure2.wise-sync.com/Account/WisePayLogin Wise-Pay]

Wise-Pay is Digital Technology Partners payment processing partner; your payment methods are securely stored in Wise-Pay, and invoices generated by DTP for monthly services are paid automatically on their due dates.

Every DTP customer has a Wise-Pay account, although some customers have never logged into their account. If you do not know your Wise-Pay username, you will need to [mailto:accountmanagement@dtpartners.com contact DTP's Account Management team]. If you know your username, but not your password, you must [https://secure2.wise-sync.com/Account/WisePayForgotPassword complete the 'Reset Password' option at the Wise-Pay login].

Also:

* DTP does not have access to reset password of Wise-Pay logins.
* If you need to change the email address associated with your Wise-Pay account, you can [mailto:accountmangement@dtpartners.com contact DTP's Account Management team]
* The email address associated with your Wise-Pay username will also receive payment receipts and other payment notifications

== Setting Up ACH Payment Information ==
We highly encourage customers to set up ACH (eCheck/Wire) payment information via Wise-Pay. Effective in 2025, DTP will begin assessing convenience fees for all credit cards based transactions. Our goal in doing so is to reduce costs, provide the best value service for customer without raising prices directly, and help keep dollars in our local small business community.

To set up ACH Payment Information:

# Proceed to Wise-Pay
# Log in, or complete your password reset process as required
# You may be asked to accept Wise-Pay's Terms and Privacy Policy (These are largely GDPR privacy conditions, a EU construct)
# From the Wise-Pay dashboard, go to Settings > My Details
# In the Wise-Pay Settings screen, move to the 'Companies' tab
## Note: if your user is a payer for multiple companies, you will see multiple companies on this screen,
#On the row for the company you wish to associate a payment method for (or the only row), click the downward arrow next to 'Add', then 'Bank Account'
#In the form:
##Account Name can be any arbitrary account name for your own reference
##Routing and Checking Account numbers from your institution
#Click 'Update bank account'
#Click 'Save bank account' to accept the payment terms
#From the Companies Tab again, press the downward arrow next to 'Add' and choose 'Auto Pay Mapping'
#On the form:
##Select the desired company from 'User Payment Company Access Id'
##Leave Auto Payment Terms Id as 'All Automatic Payment Terms'
##For 'Primary Payment Method', select the appropriate banking account information from the drop down
##Check to accept terms
###Click 'Accept'
##Click 'Save'
#Note: if you encounter any errors on the Automatic Payment User Settings, there may be another payment user associated with your company. [mailto:accountmanagement@dtpartners.com Contact DTP's Account Management team] for assistance.
You can confirm that your Bank Account and Auto Payment mapping is configured by visiting the associated tabs.

Payment Setup

2025-02-11T20:29:51Z

Levi Shores:

Payment Setup

2025-02-10T18:08:11Z

Levi Shores: Created page with "As part of monthly services with Digital Technology Partners, our customers are asked to set up a recurring payment method. All recurring services provided by DTP are Pre-paid and unless arrangements are made, recurring monthly services are the only invoices which will be automatically paid. Wise-Pay"

MediaWiki:Sidebar

2024-08-19T13:59:31Z

Levi Shores: Created page with " * navigation ** mainpage|mainpage-description"

* navigation
** mainpage|mainpage-description

Lifecycle Maintenance

2024-08-13T15:19:18Z

Levi Shores:

= Introduction =
At Digital Technology Partners, we believe that proactive management of your IT infrastructure is critical to the ongoing success and security of your business. One of the most important aspects of this management is lifecycle maintenance — ensuring that your hardware, software, and network infrastructure are up-to-date, secure, and performing optimally.

This article will explain why you are receiving regular initiative tracking emails and delve into the importance of keeping your systems updated. We'll also discuss the benefits of lifecycle maintenance and how it can save you time, money, and headaches in the long run.

== Why You're Receiving an Email ==
You may have recently received an email from us summarizing dated initiatives related to the anniversary dates of your equipment. These emails are part of our commitment to keeping you informed about the status of your IT assets and helping you plan for necessary updates or replacements. These are not marketing emails and are included as part of your services with DTP - our job is to keep you informed of the condition of your systems and the timeline of refreshing them.

Each initiative outlined in the email includes a summary of the items we are proposing an anniversary refresh date for, the date we believe the initiative should be actioned, and an ''estimated'' cost for the refresh. The goal is to provide you with the information needed to budget and plan for these initiatives well in advance, ensuring there are no surprises when it comes time to take action.

== Why It's Important to Keep Hardware Updated ==
As technology evolves, so do the threats and challenges associated with it. Outdated hardware can lead to a number of issues, including:

* '''Security Vulnerabilities''': Older hardware may no longer receive critical security updates, leaving your systems exposed to potential cyber-attacks.
* '''Performance Degradation''': Over time, hardware can slow down, leading to reduced productivity and increased frustration for your staff.
* '''Compatibility Issues''': Newer software and applications may not be compatible with outdated hardware, limiting your ability to take advantage of the latest tools and innovations.
* '''Increased Downtime''': As hardware ages, the likelihood of failures and breakdowns increases, which can result in costly downtime for your business.

Regularly updating your hardware ensures that you maintain a secure, efficient, and reliable IT environment. It also allows you to take advantage of the latest technology advancements, which can give your business a competitive edge.

== Benefits of Lifecycle Maintenance ==
Proactive lifecycle maintenance offers several key benefits:

* '''Cost Predictability''': By planning for hardware updates and replacements, you can avoid unexpected costs and budget more effectively.
* '''Improved Security''': Staying current with hardware reduces the risk of security breaches and ensures compliance with industry standards.
* '''Enhanced Performance''': Newer hardware typically offers better performance, which can improve overall business efficiency and employee satisfaction.
* '''Minimized Downtime''': Proactive maintenance helps prevent unplanned outages, ensuring that your systems remain up and running when you need them most.

== Why 5 Years? ==
DTP uses an industry standard 5-year replacement cycle in our initiative management. In the fast-paced world of technology, a lot can change in five years. While some equipment may continue to function beyond this period, the five-year mark is generally recognized as a critical point for considering a refresh. Here's why:

* '''Manufacturer Support''': Most hardware manufacturers provide support and updates for a period of 3-5 years. After this time, it becomes increasingly difficult to receive updates, leaving your equipment vulnerable to security risks and performance issues.
* '''Technological Advancements''': In five years, significant advancements in technology typically occur, offering better performance, energy efficiency, and features that older equipment simply can't match.
* '''Increased Risk of Failure''': As equipment ages, the likelihood of hardware failures increases, leading to potential downtime and costly repairs. A proactive refresh at the five-year mark helps mitigate these risks.
* '''Cost Efficiency''': Replacing equipment on a planned schedule, such as every five years, allows for better budgeting and avoids the higher costs associated with emergency replacements or extended downtime.

Refreshing equipment at the five-year mark is a strategic move to maintain optimal performance, security, and reliability in your IT environment.

== How We Can Help ==
At DTP, we provide comprehensive lifecycle management services that include monitoring the age and condition of your equipment, providing timely recommendations for updates, and assisting with the procurement and installation of new hardware. Our goal is to ensure that your IT infrastructure remains robust, secure, and aligned with your business goals.

If you have any questions about the initiatives outlined in your email or need assistance with lifecycle maintenance, please don't hesitate to reach out to us. We're here to help you navigate the complexities of IT management and ensure your systems are always operating at their best.

[[Category: IT Management]]
[[Category: Lifecycle Maintenance]]
[[Category: Customer Support]]

Lifecycle Maintenance

2024-08-13T15:19:02Z

Levi Shores: Created page with "= Lifecycle Maintenance of Your Systems = == Introduction == At Digital Technology Partners, we believe that proactive management of your IT infrastructure is critical to the ongoing success and security of your business. One of the most important aspects of this management is lifecycle maintenance — ensuring that your hardware, software, and network infrastructure are up-to-date, secure, and performing optimally. This article will explain why you are receiving regul..."

= Lifecycle Maintenance of Your Systems =

== Introduction ==
At Digital Technology Partners, we believe that proactive management of your IT infrastructure is critical to the ongoing success and security of your business. One of the most important aspects of this management is lifecycle maintenance — ensuring that your hardware, software, and network infrastructure are up-to-date, secure, and performing optimally.

This article will explain why you are receiving regular initiative tracking emails and delve into the importance of keeping your systems updated. We'll also discuss the benefits of lifecycle maintenance and how it can save you time, money, and headaches in the long run.

== Why You're Receiving an Email ==
You may have recently received an email from us summarizing dated initiatives related to the anniversary dates of your equipment. These emails are part of our commitment to keeping you informed about the status of your IT assets and helping you plan for necessary updates or replacements. These are not marketing emails and are included as part of your services with DTP - our job is to keep you informed of the condition of your systems and the timeline of refreshing them.

Each initiative outlined in the email includes a summary of the items we are proposing an anniversary refresh date for, the date we believe the initiative should be actioned, and an ''estimated'' cost for the refresh. The goal is to provide you with the information needed to budget and plan for these initiatives well in advance, ensuring there are no surprises when it comes time to take action.

== Why It's Important to Keep Hardware Updated ==
As technology evolves, so do the threats and challenges associated with it. Outdated hardware can lead to a number of issues, including:

* '''Security Vulnerabilities''': Older hardware may no longer receive critical security updates, leaving your systems exposed to potential cyber-attacks.
* '''Performance Degradation''': Over time, hardware can slow down, leading to reduced productivity and increased frustration for your staff.
* '''Compatibility Issues''': Newer software and applications may not be compatible with outdated hardware, limiting your ability to take advantage of the latest tools and innovations.
* '''Increased Downtime''': As hardware ages, the likelihood of failures and breakdowns increases, which can result in costly downtime for your business.

Regularly updating your hardware ensures that you maintain a secure, efficient, and reliable IT environment. It also allows you to take advantage of the latest technology advancements, which can give your business a competitive edge.

== Benefits of Lifecycle Maintenance ==
Proactive lifecycle maintenance offers several key benefits:

* '''Cost Predictability''': By planning for hardware updates and replacements, you can avoid unexpected costs and budget more effectively.
* '''Improved Security''': Staying current with hardware reduces the risk of security breaches and ensures compliance with industry standards.
* '''Enhanced Performance''': Newer hardware typically offers better performance, which can improve overall business efficiency and employee satisfaction.
* '''Minimized Downtime''': Proactive maintenance helps prevent unplanned outages, ensuring that your systems remain up and running when you need them most.

== Why 5 Years? ==
DTP uses an industry standard 5-year replacement cycle in our initiative management. In the fast-paced world of technology, a lot can change in five years. While some equipment may continue to function beyond this period, the five-year mark is generally recognized as a critical point for considering a refresh. Here's why:

* '''Manufacturer Support''': Most hardware manufacturers provide support and updates for a period of 3-5 years. After this time, it becomes increasingly difficult to receive updates, leaving your equipment vulnerable to security risks and performance issues.
* '''Technological Advancements''': In five years, significant advancements in technology typically occur, offering better performance, energy efficiency, and features that older equipment simply can't match.
* '''Increased Risk of Failure''': As equipment ages, the likelihood of hardware failures increases, leading to potential downtime and costly repairs. A proactive refresh at the five-year mark helps mitigate these risks.
* '''Cost Efficiency''': Replacing equipment on a planned schedule, such as every five years, allows for better budgeting and avoids the higher costs associated with emergency replacements or extended downtime.

Refreshing equipment at the five-year mark is a strategic move to maintain optimal performance, security, and reliability in your IT environment.

== How We Can Help ==
At DTP, we provide comprehensive lifecycle management services that include monitoring the age and condition of your equipment, providing timely recommendations for updates, and assisting with the procurement and installation of new hardware. Our goal is to ensure that your IT infrastructure remains robust, secure, and aligned with your business goals.

If you have any questions about the initiatives outlined in your email or need assistance with lifecycle maintenance, please don't hesitate to reach out to us. We're here to help you navigate the complexities of IT management and ensure your systems are always operating at their best.

[[Category: IT Management]]
[[Category: Lifecycle Maintenance]]
[[Category: Customer Support]]

Main Page

2021-11-29T17:23:51Z

Levi Shores:

Welcome to the DTP Customer Wiki. This resources is intended for use by DTP customers for self help, and for technicians to be able to send specific documentation to customers.