DTP Customer Wiki - User contributions [en]

Talk:What am I Paying For?

2024-02-28T18:33:24Z

Eric Jones:

Eric: Need to add more detail...backups (cost, storage, monitoring/resolution)...

Talk:What am I Paying For?

2024-02-28T18:32:54Z

Eric Jones: Created page with "Need to add more detail... -Backups: cost, storage, monitoring/resolution..."

Need to add more detail...
-Backups: cost, storage, monitoring/resolution...

What am I Paying For?

2023-12-20T16:41:53Z

Eric Jones: /* Access to the Helpdesk */

== Access to the Helpdesk ==
Access to DTP's amazing Helpdesk team is included in your agreement. They can and will help you with all of your technical support issues. They are available Monday through Friday from 8AM to 5PM (EST). See the [[Main Page]] for contact details and more information.

== Network and Internet Security ==

* Firewall
* Antivirus and Malware Protection
* Endpoint Detection and Response (extra layer of cybersecurity!)
* Server encryption
* Phishing/security training for you and your staff. Contact us for more info!

== Backups ==

* Full, nightly offsite backups to DTP's cloud servers
* Full, nightly onsite backups to your server

== Splashtop Remote Access ==
Access to DTP's Splashtop account provides you with remote access to your office computers.

== Computer Monitoring and Management ==

* DTP uses powerful software to monitor your office equipment for health, space, and other crucial information to ensure that you are always up and running.
* Automated solutions to things like:
* Cleaning/freeing up storage space on your server.
* Notifying us if your server is not 100% healthy (degraded hard drive, for example).
* Immediately notifying us if your network is down so we can get you back online ASAP (you may not even notice!)
* Keeping your equipment up to date with the latest patches protects you against constantly evolving vulnerabilities.
* And much, much more!

Main Page

2023-12-20T16:38:11Z

Eric Jones: /* What am I Paying For? */

Main Page

2023-12-20T16:36:32Z

Eric Jones:

What am I Paying For?

2023-12-18T14:40:06Z

Eric Jones:

== Access to the Helpdesk ==
See above section for details.

== Network and Internet Security ==

* Firewall
* Antivirus and Malware Protection
* Endpoint Detection and Response (extra layer of cybersecurity!)
* Server encryption
* Phishing/security training for you and your staff. Contact us for more info!

== Backups ==

* Full, nightly offsite backups to DTP's cloud servers
* Full, nightly onsite backups to your server

== Splashtop Remote Access ==
Access to DTP's Splashtop account provides you with remote access to your office computers.

== Computer Monitoring and Management ==

* DTP uses powerful software to monitor your office equipment for health, space, and other crucial information to ensure that you are always up and running.
* Automated solutions to things like:
* Cleaning/freeing up storage space on your server.
* Notifying us if your server is not 100% healthy (degraded hard drive, for example).
* Immediately notifying us if your network is down so we can get you back online ASAP (you may not even notice!)
* Keeping your equipment up to date with the latest patches protects you against constantly evolving vulnerabilities.
* And much, much more!

What am I Paying For?

2023-12-18T14:38:05Z

Eric Jones: created page

Access to the Helpdesk

See above section for details.

Network and Internet Security

Firewall

Antivirus and Malware Protection

Endpoint Detection and Response (extra layer of cybersecurity!)

Server encryption

Phishing/security training for you and your staff. Contact us for more info!

Backups

Full, nightly offsite backups to DTP's cloud servers

Full, nightly onsite backups to your server

Splashtop Remote Access

Access to DTP's Splashtop account provides you with remote access to your office computers.

Computer Monitoring and Management

DTP uses powerful software to monitor your office equipment for health, space, and other crucial information to ensure that you are always up and running.

Automated solutions to things like:

Cleaning/freeing up storage space on your server.

Notifying us if your server is not 100% healthy (degraded hard drive, for example).

Immediately notifying us if your network is down so we can get you back online ASAP (you may not even notice!)

Keeping your equipment up to date with the latest patches protects you against constantly evolving vulnerabilities.

And much, much more!

Windows Updates

2023-12-06T16:57:20Z

Eric Jones:

==Ensuring Secure and Reliable Windows Patching: A Look into our Process==

At Digital Technology Partners we understand the importance of maintaining the security and stability of your IT infrastructure; a critical element of that goal is ensuring that your systems are up-to-date and protected against potential vulnerabilities. In this article, we'll provide insights into our Windows patching process and shed light on our schedule and methodology to keep your servers and virtual machines secure.

===== Our Patching Schedule: =====
Our patching operations are carried out through Connectwise Automate, our Remote Management and Monitoring software. We have meticulously designed a schedule to minimize disruption to your operations while ensuring timely installation of critical patches. Patching is scheduled to occur on Friday mornings, '''between 2:00 AM and 6:00 AM'''.

===== Patch Group Classification: =====
Your servers are divided into different patch groups based on their criticality and specific requirements (the Practice Management or Imaging software an office uses, for example). Each group may have a different patching window, ensuring that the most critical systems receive patches first.

===== Priority on VM Hosts: =====
For environments with Virtual Machines, we give priority to VM hosts, patching them two hours before VMs. This methodology ensures that patching virtual environments goes smoothly and that the underlying infrastructure is secure before addressing individual VMs.

===== Approval Policy: =====
We understand that not all patches are suitable for every environment, which is why we deploy an Approval Policy. Our team of experts diligently reviews new patches weekly and processes them through the Approval Policy before deployment. This step allows us to filter out any patches that may cause compatibility issues or are not suitable for your specific environment. In cases where a patch is more harmful than helpful (for example if it breaks Practice Management software or prevents sensors/other hardware from working) we are able to blacklist the patch in question and uninstall it from endpoints where it has already been deployed.

===== Reboot Considerations: =====
When patches require a reboot, we issue the reboot command during the scheduled patch window. However, if the patches do not require immediate reboot or if there is insufficient time for a reboot, servers will reboot automatically after 30 days of continuous uptime. This approach ensures that servers are rebooted efficiently to apply critical updates while maintaining system stability and minimizing interruptions to your daily operations.

===== Our Commitment to Your Business: =====
At every step of the patching process, our dedicated team of experienced technicians closely monitors the operations to ensure the smooth installation of patches without any disruptions to your business.

===== Constant Vigilance: =====
Patching is an ongoing process, and we remain vigilant to keep your systems up-to-date with the latest security patches. Our team is always on the lookout for emerging threats and vulnerabilities to proactively protect your infrastructure. We do this through vendor alerts, patch mailing lists, and robust MSP community involvement.

===== Transparency and Communication: =====
We value transparency and open communication with our customers. If you have any specific concerns or questions regarding our patching process, please don't hesitate to reach out to our support team.

As your partner in technology, our goal is to provide a safe and secure IT environment for your business. With our careful and well-planned patching process, you can rest assured that your systems are in capable hands.

Thank you for entrusting us with your technology needs. We remain committed to delivering exceptional service and safeguarding your valuable data.
== Frequently-Asked-Questions ==

===== '''Why are my computers saying that they have updates waiting?''' =====
 Though rare, there can be times when patches have been installed, but require a reboot before installation is complete. If enough time passes before the endpoint is rebooted by our 30-day uptime mark, then a prompt from Windows can certainly occur.

===== '''Why is my computer missing X patch?''' =====
 Because we patch once a week there will be times when patching is behind Microsoft's release schedule. In general, recently released missing patches will be installed within 2 weeks of release. If needed patches are not installed within this window, then please reach out to DTP and we will investigate the issue and make any needed changes to ensure patching is occurring as intended.

===== '''Why did my computer install patches outside of the scheduled window?''' =====
 Microsoft has control over patching on all modern Windows operating systems. What this means is that they can initiate patching whenever they want. However, this is usually only done for critical vulnerabilities. If you see patching installs occurring during business hours regularly then please reach out to DTP so that we can determine what's going on.

===== '''What all gets patched?''' =====
 What doesn't get patched?!? We patch all active Windows OSes. Operating systems that are on End of Life (Windows Server 2008, Windows 7, Windows XP, etc) are generally not getting patches, as Microsoft is no longer developing for those operating systems. On modern operating systems (Windows 10+11, Windows Server 2016/2019/2022) we use the following general criteria: Critical Patches are always approved, as are Feature Packs, Definition Updates, and Critical Updates, among others. Driver updates must be manually installed, but they are not blocked. The only things that are outright blocked are specific patches which we know to have a wide and harmful impact, which are added to a blacklist.

===== '''Why did a vendor say I'm not receiving patches?''' =====
 In most cases what this means is that you're missing a driver patch for a corresponding piece of hardware. This is usually resolved by reaching out to us and coordinating the installation of the needed patch(es). In the event that no patching is occurring at all then DTP will investigate and ensure that patching is working accordingly.

Windows Updates

2023-12-06T16:54:15Z

Eric Jones:

==Ensuring Secure and Reliable Windows Patching: A Look into our Process==

At Digital Technology Partners we understand the importance of maintaining the security and stability of your IT infrastructure; a critical element of that goal is ensuring that your systems are up-to-date and protected against potential vulnerabilities. In this article, we'll provide insights into our Windows patching process and shed light on our schedule and methodology to keep your servers and virtual machines secure.

===== Our Patching Schedule: =====
Our patching operations are carried out through Connectwise Automate, our Remote Management and Monitoring software. We have meticulously designed a schedule to minimize disruption to your operations while ensuring timely installation of critical patches. Patching is scheduled to occur on Friday mornings, '''between 2:00 AM and 6:00 AM'''.

===== Patch Group Classification: =====
Your servers are divided into different patch groups based on their criticality and specific requirements(the Practice Management or Imaging software an office uses, for example). Each group may have a different patching window, ensuring that the most critical systems receive patches first.

===== Priority on VM Hosts: =====
For environments with Virtual Machines, we give priority to VM hosts, patching them two hours before VMs. This methodology ensures that patching virtual environments goes smoothly and that the underlying infrastructure is secure before addressing individual VMs.

===== Approval Policy: =====
We understand that not all patches are suitable for every environment, which is why we deploy an Approval Policy. Our team of experts diligently reviews new patches weekly and processes them through the Approval Policy before deployment. This step allows us to filter out any patches that may cause compatibility issues or are not suitable for your specific environment. In cases where a patch is more harmful than helpful(for example if it breaks Practice Management software or prevents sensors/other hardware from working) we are able to blacklist the patch in question and uninstall it from endpoints where it has already been deployed.

===== Reboot Considerations: =====
When patches require a reboot, we issue the reboot command during the scheduled patch window. However, if the patches do not require immediate reboot or if there is insufficient time for a reboot, servers will reboot automatically after 30 days of continuous uptime. This approach ensures that servers are rebooted efficiently to apply critical updates while maintaining system stability and minimizing interruptions to your daily operations.

===== Our Commitment to Your Business: =====
At every step of the patching process, our dedicated team of experienced technicians closely monitors the operations to ensure the smooth installation of patches without any disruptions to your business.

===== Constant Vigilance: =====
Patching is an ongoing process, and we remain vigilant to keep your systems up-to-date with the latest security patches. Our team is always on the lookout for emerging threats and vulnerabilities to proactively protect your infrastructure. We do this through vendor alerts, patch mailing lists, and robust MSP community involvement.

===== Transparency and Communication: =====
We value transparency and open communication with our customers. If you have any specific concerns or questions regarding our patching process, please don't hesitate to reach out to our support team.

As your partner in technology, our goal is to provide a safe and secure IT environment for your business. With our careful and well-planned patching process, you can rest assured that your systems are in capable hands.

Thank you for entrusting us with your technology needs. We remain committed to delivering exceptional service and safeguarding your valuable data.
== Frequently-Asked-Questions ==
'''Why are my computers saying that they have updates waiting?''' Though rare, there can be times when patches have been installed, but require a reboot before installation is complete. If enough time passes before the endpoint is rebooted by our 30 day uptime mark, then a prompt from Windows can certainly occur.

'''Why is my computer missing X patch?''' Because we patch once a week there will be times when patching is behind Microsofts release schedule. In general, recently released missing patches will be installed within 2 weeks of release. If needed patches are not installed within this window then please reach out to DTP and we will investigate the issue and make any needed changes to ensure patching is occurring as intended.

'''Why did my computer install patches outside of the scheduled window?''' Microsoft has control over patching on all modern Windows operating systems. What this means is that they can initiate patching whenever they want. However, this is usually only done for critical vulnerabilities. If you see patching installs occurring during business hours regularly then please reach out to DTP so that we can determine what's going on.

'''What all gets patched?''' What doesn't get patched?!? We patch all active Windows OSes. Operating systems that are on End of Life (Windows Server 2008, Windows 7, Windows XP, etc) are generally not getting patches, as Microsoft is no longer developing for those operating systems. On modern operating systems (Windows 10+11, Windows Server 2016/2019/2022) we use the following general criteria: Critical Patches are always approved, as are Feature Packs, Definition Updates, and Critical Updates, among others. Driver updates must be manually installed, but they are not blocked. The only things that are outright blocked are specific patches which we know to have a wide and harmful impact, which are added to a blacklist.

'''Why did a vendor say I'm not receiving patches?''' In most cases what this means is that you're missing a driver patch for a corresponding piece of hardware. This is usually resolved by reaching out to us and coordinating the installation of the needed patch(es). In the event that no patching is occurring at all then DTP will investigate and ensure that patching is working accordingly.

Main Page

2023-12-06T16:45:56Z

Eric Jones:

Welcome to the DTP Customer Wiki! This resource is intended for use by DTP customers for self-help, and for technicians to be able to send specific documentation to customers.

We are very appreciative of your continued business and look forward to bringing you the continued exceptional service you expect. As we grow as an IT Company, we love learning more and more about our customer needs and pain points, and even educating our clients on services that they might not even know are at their disposal!
__TOC__
== How To Get Support from DTP: ==
There are several ways to get help from our amazing support team. Calling is the best method of contact ''in the event of an emergency'' (total office down, POS system failure, server connectivity issues, etc), but may otherwise require a short hold time. Using email or the portal will save you valuable hold time and allow you to spend your wait time more productively. Before contacting us, '''please gather as much information as you can''' so that we can assist you in the quickest and easiest way possible.

* Call: '''770-918-0075'''
* Email: '''support@dtpartners.com'''
* DTP Customer Portal: [https://support.dtpartners.com '''support.dtpartners.com''']
* DTP Helpdesk Application: This is a new resource that we are providing our customers. You will receive an email once it is installed at your business; it will appear as a shortcut on your desktops. If you do not yet have it installed, and would prefer not to wait, please contact us and request an installation.

== What is Included in Your Agreement? ==

* '''Access to the Helpdesk'''
**See above section for details.
* '''Network and Internet Security'''
** Firewall
** Antivirus and Malware Protection
**Endpoint Detection and Response (extra layer of cybersecurity!)
**Server encryption
**Phishing/security training for you and your staff. Contact us for more info!
* '''Backups'''
**Full, nightly offsite backups to DTP's cloud servers
**Full, nightly onsite backups to your server
* '''Splashtop Remote Access'''
**Access to DTP's Splashtop account provides you with remote access to your office computers.
* '''Computer Monitoring and Management'''
**DTP uses powerful software to monitor your office equipment for health, space, and other crucial information to ensure that you are always up and running.
**Automated solutions to things like:
***Cleaning/freeing up storage space on your server.
***Notifying us if your server is not 100% healthy (degraded hard drive, for example).
***Immediately notifying us if your network is down so we can get you back online ASAP (you may not even notice!)
***Keeping your equipment up to date with the latest patches protects you against constantly evolving vulnerabilities.
***And much, much more!

== Other Resources and How-To's ==

=== Microsoft Office 365 ===
[[Setting up MFA for Office 365]]

[[Adding a Shared Mailbox to Outlook Web]]

[[Adding a Shared Mailbox to Desktop Outlook]]

[[Creating an App Password for Office 365]]

=== Windows Updates ===
[[Windows Updates]]

=== Phishing and Other Scams ===

=== Slow Computer ===

=== Remote Tools ===

Main Page

2023-07-26T15:16:39Z

Eric Jones: /* Other Resources and How-To's */

Welcome to the DTP Customer Wiki! This resource is intended for use by DTP customers for self-help, and for technicians to be able to send specific documentation to customers.

We are very appreciative of your continued business and look forward to bringing you the continued exceptional service you expect. As we grow as an IT Company, we love learning more and more about our customer needs and pain points, and even educating our clients on services that they might not even know are at their disposal!
__TOC__
== How To Get Support from DTP: ==
There are several ways to get help from our amazing support team. Calling is the best method of contact ''in the event of an emergency'' (total office down, POS system failure, server connectivity issues, etc), but may otherwise require a short hold time. Using email or the portal will save you valuable hold time and allow you to spend your wait time more productively. Before contacting us, '''please gather as much information as you can''' so that we can assist you in the quickest and easiest way possible.

* Call: '''770-918-0075'''
* Email: '''support@dtpartners.com'''
* DTP Customer Portal: [https://support.dtpartners.com '''support.dtpartners.com''']
* DTP Helpdesk Application: This is a new resource that we are providing our customers. You will receive an email once it is installed at your business; it will appear as a shortcut on your desktops. If you do not yet have it installed, and would prefer not to wait, please contact us and request an installation.

== What is Included in Your Agreement? ==

* '''Access to the Helpdesk'''
* '''Network and Internet Security'''
** Firewall
** Antivirus and Malware Protection
* '''Backups'''
**Full, nightly offsite backups to DTP's cloud servers
**Full, nightly onsite backups to your server
* '''Splashtop Remote Access'''
**Access to DTP's Splashtop account provides you with remote access to your office computers
* '''Computer Monitoring and Management'''
**DTP uses powerful software to monitor your office equipment for health, space, and other crucial information to ensure that you are always up and running

== Other Resources and How-To's ==

=== Microsoft Office 365 ===
[[Setting up MFA for Office 365]]

[[Adding a Shared Mailbox to Outlook Web]]

[[Creating an App Password for Office 365]]

=== Windows Updates ===
[[Windows Updates]]

=== Phishing and Other Scams ===

=== Slow Computer ===

=== Remote Tools ===

Windows Updates

2023-07-26T15:16:02Z

Eric Jones: Created page with "Title: Ensuring Secure and Reliable Windows Patching: A Look into our Process Dear Valued Customers, We understand the importance of maintaining the security and stability of your IT infrastructure. As your trusted technology partner, we take every precaution to ensure your systems are up-to-date and protected against potential vulnerabilities. In this article, we'll provide insights into our Windows patching process and shed light on our schedule and methodology to ke..."

Title: Ensuring Secure and Reliable Windows Patching: A Look into our Process

Dear Valued Customers,

We understand the importance of maintaining the security and stability of your IT infrastructure. As your trusted technology partner, we take every precaution to ensure your systems are up-to-date and protected against potential vulnerabilities. In this article, we'll provide insights into our Windows patching process and shed light on our schedule and methodology to keep your servers and virtual machines secure.

Our Patching Schedule: Our patching operations are carried out through Connectwise Automate, our Remote Management and Monitoring software. We have meticulously designed a schedule to minimize disruption to your operations while ensuring timely installation of critical patches. Patching is scheduled to occur on Friday mornings, between 2:00 AM and 6:00 AM.

Patch Group Classification: Your servers are divided into different patch groups based on their criticality and specific requirements. Each group may have a different patching window, ensuring that the most critical systems receive patches first.

Priority on VM Hosts: For environments with virtual machines, we give priority to VM hosts, patching them two hours before the VMs. This methodology ensures that the underlying infrastructure is secure before addressing individual VMs.

Approval Policy: We understand that not all patches are suitable for every environment, which is why we deploy an Approval Policy. Our team of experts diligently reviews new patches weekly and processes them through the Approval Policy before deployment. This step allows us to filter out any patches that may cause compatibility issues or are not suitable for your specific environment.

Reboot Considerations: When patches require a reboot, we issue the reboot command during the scheduled patch window. However, if the patches do not require immediate reboot, we allow servers to reboot automatically after 30 days of continuous uptime. This approach ensures that servers are rebooted promptly to apply critical updates while maintaining system stability and minimizing interruptions to your daily operations.

Our Commitment to Your Business: At every step of the patching process, our dedicated team of experienced technicians closely monitors the operations to ensure the smooth installation of patches without any disruptions to your business.

Constant Vigilance: Patching is an ongoing process, and we remain vigilant to keep your systems up-to-date with the latest security patches. Our team is always on the lookout for emerging threats and vulnerabilities to proactively protect your infrastructure.

Transparency and Communication: We value transparency and open communication with our customers. If you have any specific concerns or questions regarding our patching process, please don't hesitate to reach out to our support team.

As your partner in technology, our goal is to provide a safe and secure IT environment for your business. With our careful and well-planned patching process, you can rest assured that your systems are in capable hands.

Thank you for entrusting us with your technology needs. We remain committed to delivering exceptional service and safeguarding your valuable data.

Sincerely,

[Your Company Name] [Your Contact Information]

Main Page

2023-04-19T20:10:01Z

Eric Jones:

Welcome to the DTP Customer Wiki! This resource is intended for use by DTP customers for self-help, and for technicians to be able to send specific documentation to customers.

We are very appreciative of your continued business and look forward to bringing you the continued exceptional service you expect. As we grow as an IT Company, we love learning more and more about our customer needs and pain points, and even educating our clients on services that they might not even know are at their disposal!
__TOC__
== How To Get Support from DTP: ==
There are several ways to get help from our amazing support team. Calling is the best method of contact ''in the event of an emergency'' (total office down, POS system failure, server connectivity issues, etc), but may otherwise require a short hold time. Using email or the portal will save you valuable hold time and allow you to spend your wait time more productively. Before contacting us, '''please gather as much information as you can''' so that we can assist you in the quickest and easiest way possible.

* Call: '''770-918-0075'''
* Email: '''support@dtpartners.com'''
* DTP Customer Portal: [https://support.dtpartners.com '''support.dtpartners.com''']
* DTP Helpdesk Application: This is a new resource that we are providing our customers. You will receive an email once it is installed at your business; it will appear as a shortcut on your desktops. If you do not yet have it installed, and would prefer not to wait, please contact us and request an installation.

== What is Included in Your Agreement? ==

* '''Access to the Helpdesk'''
* '''Network and Internet Security'''
** Firewall
** Antivirus and Malware Protection
* '''Backups'''
**Full, nightly offsite backups to DTP's cloud servers
**Full, nightly onsite backups to your server
* '''Splashtop Remote Access'''
**Access to DTP's Splashtop account provides you with remote access to your office computers
* '''Computer Monitoring and Management'''
**DTP uses powerful software to monitor your office equipment for health, space, and other crucial information to ensure that you are always up and running

== Other Resources and How-To's ==

=== Microsoft Office 365 ===
[[Setting up MFA for Office 365]]

[[Adding a Shared Mailbox to Outlook Web]]

=== Phishing and Other Scams ===

=== Slow Computer ===

=== Remote Tools ===

Main Page

2023-03-21T20:41:22Z

Eric Jones:

Welcome to the DTP Customer Wiki. This resource is intended for use by DTP customers for self-help, and for technicians to be able to send specific documentation to customers.

We are very appreciative of your continued business and look forward to bringing you the continued exceptional service you expect. As we grow as an IT Company, we love learning more and more about our customer needs and pain points, and even educating our clients on services that they might not even know are at their disposal!
__TOC__
== How To Get Support from DTP: ==
There are several ways to get help from our amazing support team. Calling is the best method of contact ''in the event of an emergency'' (total office down, POS system failure, server connectivity issues, etc), but may otherwise require a short hold time. Using email or the portal will save you valuable hold time and allow you to spend your wait time more productively. Before contacting us, '''please gather as much information as you can''' so that we can assist you in the quickest and easiest way possible.

* Call: '''770-918-0075'''
* Email: '''support@dtpartners.com'''
* DTP Customer Portal: [https://support.dtpartners.com '''support.dtpartners.com''']
* DTP Helpdesk Application: This is a new resource that we are providing our customers. You will receive an email once it is installed at your business; it will appear as a shortcut on your desktops. If you do not yet have it installed, and would prefer not to wait, please contact us and request an installation.

== What is Included in Your Agreement? ==

* '''Access to the Helpdesk'''
* '''Network and Internet Security'''
** Firewall
** Antivirus and Malware Protection
* '''Backups'''
**Full, nightly offsite backups to DTP's cloud servers
**Full, nightly onsite backups to your server
* '''Splashtop Remote Access'''
**Access to DTP's Splashtop account provides you with remote access to your office computers
* '''Computer Monitoring and Management'''
**DTP uses powerful software to monitor your office equipment for health, space, and other crucial information to ensure that you are always up and running

== Other Resources and How-To's ==

=== Microsoft Office 365 ===
[[Setting up MFA for Office 365]]

[[Adding a Shared Mailbox to Outlook Web]]

=== Phishing and Other Scams ===

=== Slow Computer ===

=== Remote Tools ===

Template:Note

2023-03-21T20:38:23Z

Eric Jones: Created page with "Welcome to the DTP Customer Wiki. This resource is intended for use by DTP customers for self-help, and for technicians to be able to send specific documentation to customers."

Welcome to the DTP Customer Wiki. This resource is intended for use by DTP customers for self-help, and for technicians to be able to send specific documentation to customers.

Main Page

2023-03-21T20:37:57Z

Eric Jones:

{{note|Welcome to the DTP Customer Wiki. This resource is intended for use by DTP customers for self-help, and for technicians to be able to send specific documentation to customers.}}

We are very appreciative of your continued business and look forward to bringing you the continued exceptional service you expect. As we grow as an IT Company, we love learning more and more about our customer needs and pain points, and even educating our clients on services that they might not even know are at their disposal!
__TOC__
== How To Get Support from DTP: ==
There are several ways to get help from our amazing support team. Calling is the best method of contact ''in the event of an emergency'' (total office down, POS system failure, server connectivity issues, etc), but may otherwise require a short hold time. Using email or the portal will save you valuable hold time and allow you to spend your wait time more productively. Before contacting us, '''please gather as much information as you can''' so that we can assist you in the quickest and easiest way possible.

* Call: '''770-918-0075'''
* Email: '''support@dtpartners.com'''
* DTP Customer Portal: [https://support.dtpartners.com '''support.dtpartners.com''']
* DTP Helpdesk Application: This is a new resource that we are providing our customers. You will receive an email once it is installed at your business; it will appear as a shortcut on your desktops. If you do not yet have it installed, and would prefer not to wait, please contact us and request an installation.

== What is Included in Your Agreement? ==

* '''Access to the Helpdesk'''
* '''Network and Internet Security'''
** Firewall
** Antivirus and Malware Protection
* '''Backups'''
**Full, nightly offsite backups to DTP's cloud servers
**Full, nightly onsite backups to your server
* '''Splashtop Remote Access'''
**Access to DTP's Splashtop account provides you with remote access to your office computers
* '''Computer Monitoring and Management'''
**DTP uses powerful software to monitor your office equipment for health, space, and other crucial information to ensure that you are always up and running

== Other Resources and How-To's ==

=== Microsoft Office 365 ===
[[Setting up MFA for Office 365]]

[[Adding a Shared Mailbox to Outlook Web]]

=== Phishing and Other Scams ===

=== Slow Computer ===

=== Remote Tools ===

Main Page

2023-03-21T19:24:54Z

Eric Jones: /* What is Included in Your Agreement? */

Main Page

2023-03-21T14:16:37Z

Eric Jones:

Welcome to the DTP Customer Wiki. This resource is intended for use by DTP customers for self-help, and for technicians to be able to send specific documentation to customers.

We are very appreciative of your continued business and look forward to bringing you the continued exceptional service you expect. As we grow as an IT Company, we love learning more and more about our customer needs and pain points, and even educating our clients on services that they might not even know are at their disposal!
__TOC__
== How To Get Support from DTP: ==
There are several ways to get help from our amazing support team. Calling is the best method of contact ''in the event of an emergency'' (total office down, POS system failure, server connectivity issues, etc), but may otherwise require a short hold time. Using email or the portal will save you valuable hold time and allow you to spend your wait time more productively. Before contacting us, '''please gather as much information as you can''' so that we can assist you in the quickest and easiest way possible.

* Call: '''770-918-0075'''
* Email: '''support@dtpartners.com'''
* DTP Customer Portal: [https://support.dtpartners.com '''support.dtpartners.com''']
* DTP Helpdesk Application: This is a new resource that we are providing our customers. You will receive an email once it is installed at your business; it will appear as a shortcut on your desktops. If you do not yet have it installed, and would prefer not to wait, please contact us and request an installation.

== What is Included in Your Agreement? ==

* '''Access to the Helpdesk'''
* '''Network and Internet Security'''
** Firewall
** Antivirus and Malware Protection
* '''Backups'''
* '''Splashtop Remote Access'''
* '''Computer Monitoring and Management'''

== Other Resources and How-To's ==

=== Microsoft Office 365 ===
[[Setting up MFA for Office 365]]

[[Adding a Shared Mailbox to Outlook Web]]

=== Phishing and Other Scams ===

=== Slow Computer ===

=== Remote Tools ===

Main Page

2023-03-21T13:24:00Z

Eric Jones:

Welcome to the DTP Customer Wiki. This resource is intended for use by DTP customers for self-help, and for technicians to be able to send specific documentation to customers.

We are very appreciative of your continued business and look forward to bringing you the continued exceptional service you expect. As we grow as an IT Company, we love learning more and more about our customer needs and pain points, and even educating our clients on services that they might not even know are at their disposal!
__TOC__
== How To Get Support from DTP: ==
There are several ways to get help from our amazing support team. Calling is the best method of contact ''in the event of an emergency'' (total office down, POS system failure, server connectivity issues, etc), but may otherwise require a short hold time. Using email or the portal will save you valuable hold time and allow you to spend your wait time more productively. Before contacting us, '''please gather as much information as you can''' so that we can assist you in the quickest and easiest way possible.

* Call: '''770-918-0075'''
* Email: '''support@dtpartners.com'''
* DTP Customer Portal: [https://support.dtpartners.com '''support.dtpartners.com''']
* DTP Helpdesk Application: This is a new resource that we are providing our customers. You will receive an email once it is installed at your business; it will appear as a shortcut on your desktops. If you do not yet have it installed, and would prefer not to wait, please contact us and request an installation.

== Other Resources ==

=== Microsoft Office 365 ===
[[Setting up MFA for Office 365]]

[[Adding a Shared Mailbox to Outlook Web]]