DTP Customer Wiki - User contributions [en]

Inky Graymail

2025-05-01T14:59:06Z

Andy Bradshaw: Created page with "Inky Graymail will create a new folder under your Inbox labeled Graymail. For emails delivered to your Graymail folder, you can take further action on individual emails to categorize them and train Inky on how to handle future emails from senders. How to Take Action # In the banner click on Report This Email # A new tab will open and you will be signed into Inky as your 365 email account # You have 3 options here ## Safe – if you know the sender, click Safe to sen..."

Inky Graymail will create a new folder under your Inbox labeled Graymail.

For emails delivered to your Graymail folder, you can take further action on individual emails to categorize them and train Inky on how to handle future emails from senders.

How to Take Action

# In the banner click on Report This Email
# A new tab will open and you will be signed into Inky as your 365 email account
# You have 3 options here
## Safe – if you know the sender, click Safe to send future emails to your inbox. (First time sender emails will end up in Graymail)
## Spam – This is for bulk emails that you DO NOT want to receive. You will also receive further action options if you wish to block the sending email account
## Phishing – emails imitating a trusted entity or person, links to other websites, or just nuisance. You will also receive further action options if you wish to block the sending email account.
# If you clicked a link or opened an attachment, please check the appropriate box.
# Click Submit

Main Page

2024-11-18T13:51:52Z

Andy Bradshaw:

Welcome to the DTP Customer Wiki! This resource is intended for use by DTP customers for self-help, and for technicians to be able to send specific documentation to customers.

We are very appreciative of your continued business and look forward to bringing you the continued exceptional service you expect. As we grow as an IT Company, we love learning more and more about our customer needs and pain points, and even educating our clients on services that they might not even know are at their disposal!
__TOC__
== How To Get Support from DTP: ==
There are several ways to get help from our amazing support team. Calling is the best method of contact ''in the event of an emergency'' (total office down, POS system failure, server connectivity issues, etc), but may otherwise require a short hold time. Using email or the portal will save you valuable hold time and allow you to spend your wait time more productively. Before contacting us, '''please gather as much information as you can''' so that we can assist you in the quickest and easiest way possible.

* Call: '''770-918-0075'''
* Email: '''support@dtpartners.com'''
* DTP Customer Portal: [https://support.dtpartners.com '''support.dtpartners.com''']
* DTP Helpdesk Application: This is a new resource that we are providing our customers. You will receive an email once it is installed at your business; it will appear as a shortcut on your desktops. If you do not yet have it installed, and would prefer not to wait, please contact us and request an installation.

== What am I Paying For? ==
[[What am I Paying For?|Click here to see what is included in your agreement.]]

== Other Resources and How-To's ==

=== Microsoft Office 365 ===
[[Setting up MFA for Office 365]]

[[Adding a Shared Mailbox to Outlook Web]]

[[Adding a Shared Mailbox to Desktop Outlook]]

[[Creating an App Password for Office 365]]

=== Inky ===
[https://wiki.dtpartners.com/wiki/Inky_Workflow_Approvals Workflow Approvals]

[[Inky Encryption Process]]

[[Inky Encryption Recipient View]]

=== Windows Updates ===
[[Windows Updates]]

=== Phishing and Other Scams ===

=== Slow Computer ===

=== Remote Tools ===

Inky Encryption Recipient View

2024-11-18T13:51:34Z

Andy Bradshaw:

Either you've sent an encrypted email or received one from Inky and you aren't sure how to open it. This article will help guide you on how to open.

The email you received should look like this informing you that account@droffice.com sent you an encrypted email.

[[File:InkyEmail1.jpg]]

Click the blue View Encrypted Message box. This will either open a web browser or open a new tab in your already open browser.

[[File:InkyEmail2.jpg]]

You are now presented with different sign in options.

* Use Sign in with Microsoft if your email is provided by Microsoft 365, Hotmail, or Outlook.
* Use Sign in with Google if your email is provided by Google Workspace or Gmail.
* Use Sign in with Email if your email is provided by another provider.

For the first 2 options, if you are already signed into your browser or have your email open in your browser, the Inky email will likely open without further prompts. If you are not, you will be presented with prompts to enter your Microsoft or Google email address and its password to open the email.

The Sign in with Email option will send an email verification to your inbox with a direct link to open the Inky email. This can also be used for Microsoft and Google users if they do not wish to enter an email/password combination.

File:InkyEmail2.jpg

2024-11-18T13:45:13Z

Andy Bradshaw:

InkyEmail2

Inky Encryption Recipient View

2024-11-18T13:34:53Z

Andy Bradshaw: Created page with "Either you've sent an encrypted email or received one from Inky and you aren't sure how to open it. This article will help guide you on how to open. The email you received should look like this informing you that account@droffice.com sent you an encrypted email. thumb"

File:InkyEmail1.jpg

2024-11-18T13:34:04Z

Andy Bradshaw:

Inky Email

File:InkyEmail.png

2024-11-18T13:32:38Z

Andy Bradshaw:

InkyEmail

Main Page

2024-11-18T13:26:50Z

Andy Bradshaw:

Welcome to the DTP Customer Wiki! This resource is intended for use by DTP customers for self-help, and for technicians to be able to send specific documentation to customers.

We are very appreciative of your continued business and look forward to bringing you the continued exceptional service you expect. As we grow as an IT Company, we love learning more and more about our customer needs and pain points, and even educating our clients on services that they might not even know are at their disposal!
__TOC__
== How To Get Support from DTP: ==
There are several ways to get help from our amazing support team. Calling is the best method of contact ''in the event of an emergency'' (total office down, POS system failure, server connectivity issues, etc), but may otherwise require a short hold time. Using email or the portal will save you valuable hold time and allow you to spend your wait time more productively. Before contacting us, '''please gather as much information as you can''' so that we can assist you in the quickest and easiest way possible.

* Call: '''770-918-0075'''
* Email: '''support@dtpartners.com'''
* DTP Customer Portal: [https://support.dtpartners.com '''support.dtpartners.com''']
* DTP Helpdesk Application: This is a new resource that we are providing our customers. You will receive an email once it is installed at your business; it will appear as a shortcut on your desktops. If you do not yet have it installed, and would prefer not to wait, please contact us and request an installation.

== What am I Paying For? ==
[[What am I Paying For?|Click here to see what is included in your agreement.]]

== Other Resources and How-To's ==

=== Microsoft Office 365 ===
[[Setting up MFA for Office 365]]

[[Adding a Shared Mailbox to Outlook Web]]

[[Adding a Shared Mailbox to Desktop Outlook]]

[[Creating an App Password for Office 365]]

=== Inky ===
[https://wiki.dtpartners.com/wiki/Inky_Workflow_Approvals Workflow Approvals]

[[Inky Encryption Process]]

=== Windows Updates ===
[[Windows Updates]]

=== Phishing and Other Scams ===

=== Slow Computer ===

=== Remote Tools ===

Inky Encryption Process

2024-11-18T13:26:32Z

Andy Bradshaw: Created page with "== How to Send an Encrypted Email Using Inky == To send an encrypted email, any of the entries in the list below need to be added to the subject line of the email you are sending. These are not case sensitive and may appear anywhere in the subject. Once the email goes through Inky processing, you will receive an email confirmation that Inky encrypted your email. * (encrypt) * [encrypt] * [enc] * encrypt * sendsecure * send secure * confidential == Additional Automatic..."

== How to Send an Encrypted Email Using Inky ==
To send an encrypted email, any of the entries in the list below need to be added to the subject line of the email you are sending. These are not case sensitive and may appear anywhere in the subject. Once the email goes through Inky processing, you will receive an email confirmation that Inky encrypted your email.

* (encrypt)
* [encrypt]
* [enc]
* encrypt
* sendsecure
* send secure
* confidential

== Additional Automatic Encryption ==
In addition to manual subject line encryption, Inky also scans email for sensitive information and will apply encryption on your behalf.

The sensitive information would be credit card or bank account numbers, national IDs, driver's licenses, passports/visas, other medical information, and cryptocurrency. If you find that this is applying in cases where you would not like it to apply, please contact our helpdesk at support@dtpartners.com or 770-918-0075.

Main Page

2024-04-26T18:58:03Z

Andy Bradshaw: /* Other Resources and How-To's */

Welcome to the DTP Customer Wiki! This resource is intended for use by DTP customers for self-help, and for technicians to be able to send specific documentation to customers.

We are very appreciative of your continued business and look forward to bringing you the continued exceptional service you expect. As we grow as an IT Company, we love learning more and more about our customer needs and pain points, and even educating our clients on services that they might not even know are at their disposal!
__TOC__
== How To Get Support from DTP: ==
There are several ways to get help from our amazing support team. Calling is the best method of contact ''in the event of an emergency'' (total office down, POS system failure, server connectivity issues, etc), but may otherwise require a short hold time. Using email or the portal will save you valuable hold time and allow you to spend your wait time more productively. Before contacting us, '''please gather as much information as you can''' so that we can assist you in the quickest and easiest way possible.

* Call: '''770-918-0075'''
* Email: '''support@dtpartners.com'''
* DTP Customer Portal: [https://support.dtpartners.com '''support.dtpartners.com''']
* DTP Helpdesk Application: This is a new resource that we are providing our customers. You will receive an email once it is installed at your business; it will appear as a shortcut on your desktops. If you do not yet have it installed, and would prefer not to wait, please contact us and request an installation.

== What am I Paying For? ==
[[What am I Paying For?|Click here to see what is included in your agreement.]]

== Other Resources and How-To's ==

=== Microsoft Office 365 ===
[[Setting up MFA for Office 365]]

[[Adding a Shared Mailbox to Outlook Web]]

[[Adding a Shared Mailbox to Desktop Outlook]]

[[Creating an App Password for Office 365]]

=== Inky ===
[https://wiki.dtpartners.com/wiki/Inky_Workflow_Approvals Workflow Approvals]

=== Windows Updates ===
[[Windows Updates]]

=== Phishing and Other Scams ===

=== Slow Computer ===

=== Remote Tools ===

Inky Workflow Approvals

2024-04-26T15:33:06Z

Andy Bradshaw: Created page with "When Inky's Outbound Mail Protection detects sensitive information, it can be set to automatically encrypt emails or be redirected for approval. If your organization is set up with an approval workflow, this article describes the corresponding behavior. If the sender uses the encryption subject line, these are typically designed to not request approval. == The Process Flow == # The sender sends an email containing sensitive information without the encryption keyword in..."

When Inky's Outbound Mail Protection detects sensitive information, it can be set to automatically encrypt emails or be redirected for approval. If your organization is set up with an approval workflow, this article describes the corresponding behavior. If the sender uses the encryption subject line, these are typically designed to not request approval.

== The Process Flow ==

# The sender sends an email containing sensitive information without the encryption keyword in the subject line.
# Simultaneously, the sender receives an Inky email informing them their email requires approval and who the approver(s) is; the approvers also receive notification that they have an email requiring their approval.
# The approver's message contains 3 buttons: Deny Delivery, Approve Delivery, and View Message.
## View Message will redirect you to login into Inky and read the email in question.
## If you feel this email does not need to be encrypted, you can click the Approve Delivery button. If you approve the message, it will be delivered without encryption.
## If you feel this email does require encryption, you can click the Deny Delivery button. If you deny a message, it will not be sent. The sender will be notified you denied, but not the reason why.
# Once you have taken action, the sender will receive an additional email informing them if you've approved or denied delivery.

Adding a Shared Mailbox to Outlook Web

2023-03-01T20:19:49Z

Andy Bradshaw:

== Shared Mailboxes ==
A Shared Mailbox is an email account accessed by multiple team members. A shared mailbox's permissions determine who can open the account, view the content, and send emails as the shared mailbox. It does not have a password or MFA, rather it uses (inherits) this from the delegate account.

=== Method 1 ===
This method will put your email account in one browser tab and open any shared mailbox in a separate browser tab.

==== Open Another Mailbox ====

# In the upper right corner, click on your initials
# Click Open another mailbox
# In the pop-up box start typing the name of the shared mailbox
# Click on the name when it populates
# Click Open
# The shared mailbox will open in a new tab

=== Method 2 ===
This method will keep your email account and shared mailbox(es) in one browser tab.

==== Adding a Shared Mailbox ====

# Log into your Outlook account
# Right Click on Folders and select Add shared folder or mailbox.
# A new box will pop-up. Start typing in the name of your shared mailbox (info, office, etc).
# Click on the account when it populates.
# Click Add.
# You will now see this as a new mailbox underneath your own.
# Click on the caret to expand/collapse the mailbox.

==== Updating Outlook Settings ====
You will need to make the modification below to show the From field in emails so you can see which account is sending the email.

# In the Upper Right click on the Settings Cog.
# Click View all Outlook settings at the bottom.
# Click on Compose and reply
# Under Message Format, place a check in Always Show From.
# Click Save.
# Close the window.

==== Sending a New Email ====
When replying to an email inside the shared mailbox, you should be replying as the shared mailbox. But new emails will need the From field updated

# Click on New Email
# Click From
# Click other email address
# Type in the name of the shared mailbox and select it.
# Once you've sent as a shared mailbox, it should continue to show up in the drop down list when you click From.

Adding a Shared Mailbox to Outlook Web

2023-03-01T14:52:39Z

Andy Bradshaw: Created page with "== Shared Mailboxes == A Shared Mailbox is an email account accessed by multiple team members. A shared mailbox's permissions determine who can open the account, view the content, and send emails as the shared mailbox. It does not have a password or MFA, rather it uses (inherits) this from the delegate account. === Adding a Shared Mailbox === # Log into your Outlook account # Right Click on Folders and select Add shared folder or mailbox. # A new box will pop-up. Star..."

== Shared Mailboxes ==
A Shared Mailbox is an email account accessed by multiple team members. A shared mailbox's permissions determine who can open the account, view the content, and send emails as the shared mailbox. It does not have a password or MFA, rather it uses (inherits) this from the delegate account.

=== Adding a Shared Mailbox ===

# Log into your Outlook account
# Right Click on Folders and select Add shared folder or mailbox.
# A new box will pop-up. Start typing in the name of your shared mailbox (info, office, etc).
# Click on the account when it populates.
# Click Add.
# You will now see this as a new mailbox underneath your own.
# Click on the caret to expand/collapse the mailbox.

=== Updating Outlook Settings ===
You will need to make the modification below to show the From field in emails so you can see which account is sending the email.

# In the Upper Right click on the Settings Cog.
# Click View all Outlook settings at the bottom.
# Click on Compose and reply
# Under Message Format, place a check in Always Show From.
# Click Save.
# Close the window.

=== Sending a New Email ===
When replying to an email inside the shared mailbox, you should be replying as the shared mailbox. But new emails will need the From field updated

# Click on New Email
# Click From
# Click other email address
# Type in the name of the shared mailbox and select it.
# Once you've sent as a shared mailbox, it should continue to show up in the drop down list when you click From.

File:Settings Cog.png

2023-03-01T14:46:20Z

Andy Bradshaw:

Settings Cog

File:Add shared mailbox.png

2023-03-01T14:41:38Z

Andy Bradshaw:

Step to add a shared mailbox

Setting up MFA for Office 365

2023-02-21T13:22:54Z

Andy Bradshaw: /* Step 1. */

== How to setup multifactor authentication (MFA) for your new 365 account ==
This article will guide you through the steps for setting up MFA so that you can log into your new 365 email account.

=== Step 1. ===
First you should go to <nowiki>https://outlook.office365.com</nowiki> in a web-browser and sign in with the login information you were provided (You will most likely be prompted to set a new password).

After logging in you will be taken a page that looks similar to the example below. If you choose to skip you will still be forced to set up multi-factor authentication in 14 days so go ahead and click '''Next'''.

[[File:365MFASetup1.png|border|frameless|554x554px]]

=== Step 2. ===
You will then be taken to a window similar to the example below. At this point you can go ahead and download the “Microsoft Authenticator”

application on your smartphone. Once it’s downloaded click '''Next''' on this window and then '''Next''' on the following window.

[[File:365MFASetup2.png|border|frameless|556x556px]]

=== Step 3. ===
You now be at windows similar to the example below. If you are, keep this window open.

Open the Microsoft Authenticator app on your smartphone and proceed to the next step.

[[File:365MFASetup3.png|border|frameless|554x554px]]

=== Step 4. ===
Once you have Microsoft Authenticator app open choose: '''Add Account''' then '''Work or School Account''' and then '''Scan a QR Code'''.

This will open the camera on your phone. Go ahead and scan the QR code that's should still be up on your monitor.

[[File:365MFASetup4.png|border|frameless|443x443px]] [[File:365MFASetup5.png|border|frameless|445x445px]] [[File:365MFASetup6.png|border|frameless|445x445px]]

=== Step 5. ===
Once you have scanned the QR code, your Microsoft Authenticator app should look similar to the example below. If it does, then go ahead and

click '''Next''' on the browser window with the QR code.

[[File:365MFASetup7.png|border|frameless|434x434px]]

=== '''Step 6.''' ===
As soon as you click '''Next''' the website will send a prompt to your cellphone via the Microsoft Authenticator app that looks like the example below.

Go ahead and choose '''Approve'''. After approving the sign in on your phone you should successfully be logged into your Outlook email. You now have

the extra security of MFA. You will be prompted to approve in the same way on your smartphone every 14 days or if you sign in on any new devices.

[[File:365MFASetup8.png|border|frameless|439x439px]]

Setting up MFA for Office 365

2023-02-20T19:40:49Z

Andy Bradshaw:

== How to setup multifactor authentication (MFA) for your new 365 account ==
This article will guide you through the steps for setting up MFA so that you can log into your new 365 email account.

=== Step 1. ===
First you should go to www.outlook.office365.com in a web-browser and sign in with the login information you were provided (You will most likely be prompted to set a new password).

After logging in you will be taken a page that looks similar to the example below. If you choose to skip you will still be forced to set up multi-factor authentication in 14 days so go ahead and click '''Next'''.

[[File:365MFASetup1.png|border|frameless|554x554px]]

=== Step 2. ===
You will then be taken to a window similar to the example below. At this point you can go ahead and download the “Microsoft Authenticator”

application on your smartphone. Once it’s downloaded click '''Next''' on this window and then '''Next''' on the following window.

[[File:365MFASetup2.png|border|frameless|556x556px]]

=== Step 3. ===
You now be at windows similar to the example below. If you are, keep this window open.

Open the Microsoft Authenticator app on your smartphone and proceed to the next step.

[[File:365MFASetup3.png|border|frameless|554x554px]]

=== Step 4. ===
Once you have Microsoft Authenticator app open choose: '''Add Account''' then '''Work or School Account''' and then '''Scan a QR Code'''.

This will open the camera on your phone. Go ahead and scan the QR code that's should still be up on your monitor.

[[File:365MFASetup4.png|border|frameless|443x443px]] [[File:365MFASetup5.png|border|frameless|445x445px]] [[File:365MFASetup6.png|border|frameless|445x445px]]

=== Step 5. ===
Once you have scanned the QR code, your Microsoft Authenticator app should look similar to the example below. If it does, then go ahead and

click '''Next''' on the browser window with the QR code.

[[File:365MFASetup7.png|border|frameless|434x434px]]

=== '''Step 6.''' ===
As soon as you click '''Next''' the website will send a prompt to your cellphone via the Microsoft Authenticator app that looks like the example below.

Go ahead and choose '''Approve'''. After approving the sign in on your phone you should successfully be logged into your Outlook email. You now have

the extra security of MFA. You will be prompted to approve in the same way on your smartphone every 14 days or if you sign in on any new devices.

[[File:365MFASetup8.png|border|frameless|439x439px]]