DTP Customer Wiki - User contributions [en]

Adding a Shared Mailbox to Desktop Outlook

2023-08-23T18:43:36Z

Andrew Cribb: Created page with "By default, when you are given access to a shared mailbox, desktop Outlook will add it to the left-hand side, generally underneath your existing mailbox. In order to send out email from your shared mailbox: * Create a new message * In the ribbon at the top, click on Options * On the right side of the Options ribbon, click on the three dots * Under Show Fields, click on From * In the message window, to the right of Send, click on the From button * If your shared mailbox..."

By default, when you are given access to a shared mailbox, desktop Outlook will add it to the left-hand side, generally underneath your existing mailbox.

In order to send out email from your shared mailbox:

* Create a new message
* In the ribbon at the top, click on Options
* On the right side of the Options ribbon, click on the three dots
* Under Show Fields, click on From
* In the message window, to the right of Send, click on the From button
* If your shared mailbox address is not listed, click on Other Email Address
* Enter the shared mailbox address and click OK
* On new messages, you will now be able to select your primary email address or the shared one

Main Page

2023-08-23T18:38:45Z

Andrew Cribb:

Welcome to the DTP Customer Wiki! This resource is intended for use by DTP customers for self-help, and for technicians to be able to send specific documentation to customers.

We are very appreciative of your continued business and look forward to bringing you the continued exceptional service you expect. As we grow as an IT Company, we love learning more and more about our customer needs and pain points, and even educating our clients on services that they might not even know are at their disposal!
__TOC__
== How To Get Support from DTP: ==
There are several ways to get help from our amazing support team. Calling is the best method of contact ''in the event of an emergency'' (total office down, POS system failure, server connectivity issues, etc), but may otherwise require a short hold time. Using email or the portal will save you valuable hold time and allow you to spend your wait time more productively. Before contacting us, '''please gather as much information as you can''' so that we can assist you in the quickest and easiest way possible.

* Call: '''770-918-0075'''
* Email: '''support@dtpartners.com'''
* DTP Customer Portal: [https://support.dtpartners.com '''support.dtpartners.com''']
* DTP Helpdesk Application: This is a new resource that we are providing our customers. You will receive an email once it is installed at your business; it will appear as a shortcut on your desktops. If you do not yet have it installed, and would prefer not to wait, please contact us and request an installation.

== What is Included in Your Agreement? ==

* '''Access to the Helpdesk'''
* '''Network and Internet Security'''
** Firewall
** Antivirus and Malware Protection
* '''Backups'''
**Full, nightly offsite backups to DTP's cloud servers
**Full, nightly onsite backups to your server
* '''Splashtop Remote Access'''
**Access to DTP's Splashtop account provides you with remote access to your office computers
* '''Computer Monitoring and Management'''
**DTP uses powerful software to monitor your office equipment for health, space, and other crucial information to ensure that you are always up and running

== Other Resources and How-To's ==

=== Microsoft Office 365 ===
[[Setting up MFA for Office 365]]

[[Adding a Shared Mailbox to Outlook Web]]

[[Adding a Shared Mailbox to Desktop Outlook]]

[[Creating an App Password for Office 365]]

=== Windows Updates ===
[[Windows Updates]]

=== Phishing and Other Scams ===

=== Slow Computer ===

=== Remote Tools ===

Main Page

2023-04-27T17:02:27Z

Andrew Cribb: /* Microsoft Office 365 */

Welcome to the DTP Customer Wiki! This resource is intended for use by DTP customers for self-help, and for technicians to be able to send specific documentation to customers.

We are very appreciative of your continued business and look forward to bringing you the continued exceptional service you expect. As we grow as an IT Company, we love learning more and more about our customer needs and pain points, and even educating our clients on services that they might not even know are at their disposal!
__TOC__
== How To Get Support from DTP: ==
There are several ways to get help from our amazing support team. Calling is the best method of contact ''in the event of an emergency'' (total office down, POS system failure, server connectivity issues, etc), but may otherwise require a short hold time. Using email or the portal will save you valuable hold time and allow you to spend your wait time more productively. Before contacting us, '''please gather as much information as you can''' so that we can assist you in the quickest and easiest way possible.

* Call: '''770-918-0075'''
* Email: '''support@dtpartners.com'''
* DTP Customer Portal: [https://support.dtpartners.com '''support.dtpartners.com''']
* DTP Helpdesk Application: This is a new resource that we are providing our customers. You will receive an email once it is installed at your business; it will appear as a shortcut on your desktops. If you do not yet have it installed, and would prefer not to wait, please contact us and request an installation.

== What is Included in Your Agreement? ==

* '''Access to the Helpdesk'''
* '''Network and Internet Security'''
** Firewall
** Antivirus and Malware Protection
* '''Backups'''
**Full, nightly offsite backups to DTP's cloud servers
**Full, nightly onsite backups to your server
* '''Splashtop Remote Access'''
**Access to DTP's Splashtop account provides you with remote access to your office computers
* '''Computer Monitoring and Management'''
**DTP uses powerful software to monitor your office equipment for health, space, and other crucial information to ensure that you are always up and running

== Other Resources and How-To's ==

=== Microsoft Office 365 ===
[[Setting up MFA for Office 365]]

[[Adding a Shared Mailbox to Outlook Web]]

[[Creating an App Password for Office 365]]

=== Phishing and Other Scams ===

=== Slow Computer ===

=== Remote Tools ===

Creating an App Password for Office 365

2023-04-27T16:46:57Z

Andrew Cribb:

==How to create the App Password==

#Open a new browser window or tab and visit https://aka.ms/CreateAppPassword
#At the top right of the window, click on your profile picture to make sure you are signed into the right account
#Click on Add sign-in method: <br />[[File:App_Password.png|frameless|800x800px]]
#In the Add a method box, choose App Password: <br />[[File:App Password2.png|frameless]]
#In the App password box, give your password a descriptive name (Open Dental, for example), and click Next: <br />[[File:App Password3.png|frameless]]
#Use the application password presented to sign into your application: <br />[[File:App Password4.png|frameless]]

Creating an App Password for Office 365

2023-04-27T16:46:30Z

Andrew Cribb:

==How to create the App Password==

#Open a new browser window or tab and visit https://aka.ms/CreateAppPassword
#At the top right of the window, click on your profile picture to make sure you are signed into the right account
#Click on Add sign-in method: [[File:App_Password.png|frameless|800x800px]]
#In the Add a method box, choose App Password: [[File:App Password2.png|frameless]]
#In the App password box, give your password a descriptive name (Open Dental, for example), and click Next: [[File:App Password3.png|frameless]]
#Use the application password presented to sign into your application: [[File:App Password4.png|frameless]]

Creating an App Password for Office 365

2023-04-27T16:45:49Z

Andrew Cribb: Created page with "==How to create the App Password== #Open a new browser window or tab and visit https://aka.ms/CreateAppPassword #At the top right of the window, click on your profile picture to make sure you are signed into the right account #Click on Add sign-in method: 800x800px #In the Add a method box, choose App Password: frameless #In the App password box, give your password a descriptive name (Open Dental, for exampl..."

==How to create the App Password==

#Open a new browser window or tab and visit https://aka.ms/CreateAppPassword
#At the top right of the window, click on your profile picture to make sure you are signed into the right account
#Click on Add sign-in method: [[File:App_Password.png|frameless|800x800px]]
#In the Add a method box, choose App Password: [[File:App Password2.png|frameless]]
#In the App password box, give your password a descriptive name (Open Dental, for example), and click Next: [[File:App Password3.png|frameless]]
#Use the application password presented to sign into your application: [[File:App Password4.png|frameless]]

File:App Password4.png

2023-04-27T16:45:35Z

Andrew Cribb:

App Password4

File:App Password3.png

2023-04-27T16:45:12Z

Andrew Cribb:

App Password3

File:App Password2.png

2023-04-27T16:44:49Z

Andrew Cribb:

App Password2

File:App Password.png

2023-04-27T16:40:37Z

Andrew Cribb:

App Password 1